Shipping Policy

BakStars Universe

Last Updated December 2025

Thank you for choosing BakStars Universe. Below are the details regarding how we process, ship, and deliver your orders.

1. Order Processing Time

Digital Products
Delivered instantly through email or download link.
No physical shipping is required.

Physical Products
This applies to apparel, accessories, mugs, posters, and all print on demand merchandise.

Processing time
Two to seven business days
Items are custom made by our production partners.
Processing may take longer during peak seasons or holidays.

2. Shipping Times

Shipping times vary by destination. These estimates do not include processing time.

United States
Three to eight business days

Canada
Five to twelve business days

United Kingdom and European Union
Five to fifteen business days

International
Seven to twenty business days

3. Shipping Costs

Shipping costs are calculated at checkout based on item type, weight, and destination.
Certain promotions may offer free shipping on select items.

4. Multiple Shipments

Items in the same order may ship separately because they are produced by different facilities. This is normal and helps deliver your items faster.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email that includes tracking information if available.
Tracking updates may take up to forty eight hours to appear.

6. Lost or Delayed Packages

We are not responsible for
Carrier delays
Incorrect addresses entered by the customer
Packages marked delivered but not received
Theft after delivery

However, we will assist you with submitting a claim to the shipping carrier and will reprint defective or damaged products.

7. Wrong Address Disclaimer

If an incorrect or incomplete address is provided at checkout, we cannot replace or refund the order.
Please ensure your shipping details are accurate before completing your purchase.

8. Customs Duties and Taxes

International customers are responsible for any customs fees, import taxes, or additional charges required by their country.
BakStars Universe is not responsible for these charges.

9. Damaged or Defective Items

If your item arrives damaged, contact us within seven days at support@bakstarsuniverse.com or bakstarsuniverse@gmail.com
Include your order number, a description of the issue, and clear photos of the damage.
We will replace the item at no cost.

10. Contact Us

For any shipping related questions, contact us at
support@bakstarsuniverse.com
bakstarsuniverse@gmail.com